Refund and Returns Policy

REFUND AND RETURN POLICY

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Due to products being made to order, we don’t accept returns or size/color exchanges.

If your customer’s order is returned due to carrier error or an invalid address, Serene Origins, LLC will offer to reship the order. If their products arrive damaged or defective, your customer can either request a replacement or ask for a refund within 30 days of product delivery. Photographic proof may be required.

Claims regarding orders that haven’t been received must be submitted within 30 days after the expected delivery timeframe.